FAQ
We have collected frequently asked questions and inquiries about Livmax, from small questions about finding a room to matters related to contracts, moving in, and moving out.
Regarding the contract
- How do I find a room?
- Please contact us by phone or property request. We will introduce you to a room that meets your needs.
- Are all the properties listed available for lease?
- We will check room availability depending on your period of stay, so we may not be able to accommodate you.
- Can I sign a contract under a corporate name?
- If you have a corporate status, we can make a contract with you. Also, if you sign a contract for the Livemax Group Corporate Preferential Treatment Service, we can provide you with a special discount price. For details on corporate preferential treatment services, click here Please check the following.
- Can minors enter into contracts?
- The contract must be signed by an adult. If a minor wishes to move in, the contract must be signed by a guardian.
We also have spacious rooms that can accommodate families, so please contact us for more information. - What payment methods are available?
- As a general rule, we accept payment by bank transfer, credit card, convenience store payment, and cash at our company.
- How many people can stay in one room?
- It depends on the property and the size of the room, but for most 1K type rooms, the maximum occupancy is 2 people.
We also have spacious rooms that can accommodate families, so please contact us for more information. - I would like to send my luggage when I move in. How do I do this?
- As a general rule, we recommend that you schedule delivery at a time after you move in so that you can collect the item yourself.
- My plans have changed and I would like to change my contract. Is this possible?
- Please note that we may or may not be able to accommodate your request depending on the availability of rooms.
- If I cancel my contract, will there be a cancellation fee?
- Cancellation fees may apply based on the cancellation policy. Please check the cancellation policy for details.
- How do I get the key when I move in?
- It depends on the property you are moving into, but you may need to visit our office, or use a postbox with a local PIN code, etc. Some properties also have a digital lock that does not require a key.
- Could you tell me about the in-room amenities?
- Please check the facility details.
- What is needed for the contract?
- Please check the contract procedure.
- What is the Monthly Basic Pack?
- This includes utilities, management fees, contract fees, bedding, and standard equipment fees.
*Please check the property details page for standard equipment.
During your stay
- The furniture, appliances, and facilities in my room have broken down. Who should I contact?
- Our Total Support Center will assist you. Please contact us at the following address.
Toll-free: 0120-883-448
Reception hours: 9:00-21:00 (open all year round) - Can I change the layout, such as rearranging the furniture?
- The layout can be changed, but please be careful not to damage the floors or walls, and return them to their original position when you leave the room.
Regarding moving out
- Do I need to be present when moving out?
- Normally, your presence is not required. However, we do ask for prior confirmation for customers whose total period of use will exceed one year.
Customer support may contact you. - How do I return the key?
- Please return the key by 3:00 p.m. on the last day using the method we told you when you signed the contract (also written in the notes we gave you when you signed the contract).
*Depends on the property you use.